Anyware Web Design and Marketing

Screen Dumps

Introduction

If you have a problem with your computer it is often useful to show us exactly what the screen looks like. You can do this by taking a copy of the screen and sending it to us. This copy of the screen is known as a 'screen dump'.

 

Overview

This is the overall process

Step Action
1 Take a screen dump
2 Save the screen dump in Paint or Word
3 Email the screen dump

 

Saving the screen dump using Paint

Step Action Result
1 Find the Ctrl key (either one), and the Print Screen key (It is to the right of F12, and is labelled 'Prt Scrn / SysReq' or similar).
2 Press Ctrl + Print Screen. This takes a screen dump of the entire screen, and stores it in the Notepad.
3 Start the Paint application.(This is how to do it on Windows XP:Start > Programs > Accessories > Paint) The Paint application opens.
4 Press Ctrl + V (Paste) This pastes the screen dump into the Paint window.
5 Save the image(Press File > Save As, select a title and location, and save the image as a GIF file, about 40 KB) The image is saved.
6 Send the image as an email attachment to your support person, with an explanation of what it is about.


Instead of Ctrl + Print Screen you can use Shift+ Print Screen and Alt + Print Screen, which do very similar things.

 

Saving the screen dump in a Word document
If you don't have Paint you can use this method.

Step Action Result
1 Find the Ctrl key (either one), and the Print Screen key (It is to the right of F12, and is labelled 'Prt Scrn / SysReq' or similar).
2 Press Ctrl + Print Screen. This takes a screen dump of the entire screen, and stores it in the Notepad.
3 Open a Word document and click where you want the image to appear.
4 Press Ctrl + V (Paste) This pastes the screen dump into the Word document.
5 Save the Word document The document is saved.
6 Send the image as an email attachment to your support person, with an explanation of what it is about.


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